alarms are not updating in the Infrastructure Manager alarm subconsole

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

At some point, the alarms in IM were not updating as expected. You could send a test alarm but it wouldn't appear until you forced a refresh via the nas alarm bar. Normal refresh (F5) also had no effect.

Environment

• DX UIM 20.4 CU9

Cause

• nas alarm database (.db) file corruption

Resolution

The nas database.db was much larger than the transactionlog.db and this is unusual, so we did the following:

1. Deactivated nas

2. Renamed the local nas files (transactionlog.db and database.db)

3. Activated nas

The transactionlog.db (alarm history) was then maintaining a larger size than the database.db (live alarms).

Then the alarm subconsole began updating normally again.