"AHD05208 Record is locked" in Service Point while using Data partitioning
Article ID: 276751
Updated On:
Products
CA Service Management - Service Desk Manager
CA Service Desk Manager
Issue/Introduction
Certain Data Partitions may cause "Error AHD05208 Record is locked" message in Service Point. A DP that could cause this:
Table Name: Call_Req
Constraint Type: Pre-Update
Constraint: (status <> 'CL') and (status <>'CLUNRSLV')
Error may appear in SP while trying to manipulate a given request ticket
Environment
Release: 17.3 GA to RU23
Release: 17.4 GA to RU1
Component: CA Service Desk Manager
Cause
Issue was found at the 17.3 RU23 build and prior as well as 17.4 RU1 and prior.
Resolution
Issue is to be addressed in the forthcoming 17.3RU24 and 17.4RU2 updates
Additional Information
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Feedback
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