Email is not triggering from ITPAM

Products

• CA Process Automation Base

Issue/Introduction

The mail triggers are not working in ITPAM but with the same configuration, it is working in mail operator.

Environment

ITPAM 4.3.5

Resolution

To solve the above-reported behavior kindly follow below solution options:

Option 1:

Login to ITPAM UI, Go to Configuration Tab --> Triggers --> Mail Trigger --> Select the use a secure SMTP Connection checkbox 

Restart ITPAM server 

 

Option 2:

If option 1 did not solve, please place this parameter mail.imap.ssl.enable=true in your OasisConfig.properties file located at <Install_Location>/server/c2o/.config/OasisConfig.properties

Restart the ITPAM server and then try your use case.