"Failed to start agent"
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"Failed to start agent"

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Article ID: 276584

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

Trying to log to PAM Client, error "Failed to start agent" comes up: 

Environment

PAM 4.1.3

 

Cause

Logs.log shows: 

 Hostname is not matched: java.security.cert.CertificateException: Illegal given domain name: example.net. 

User typo.

Resolution

Remove “.” (dot/period) from the domain name (example.net.)

The correct name is "example.net"