DX Platform - How to update the default "DX SaaS Admin" sender name?

Products

• DX Operational Intelligence
• DX Application Performance Management

Issue/Introduction

We have installed dx platform on-premise and testing sending emails, the emails shows the sender name = " DX SaaS Admin" 

What is the process to update the email sender name?

Environment

AIOps, DX Platform 23.x

Cause

This issue is related to defect # DE584481 to be fixed in next 24.1 release.

Resolution

A database update can be performed to assign the sender name information.

Instructions:

1. exec into the dxi-postgres-schema pod
    $ kubectl exec -it <dxi-postgres-schema_podname> -- /bin/bash

2. from the pod, launch psql into 'aoplatform_db' database:
    $ run_psql_aoplatform_db.bash

3. run the following sql statement:
    aoplatform_db => update mcc_notify_msg_template set sender_name_template = 'DX Admin';

4. exit from psql with '\q' command
5. exit from pod with 'exit' command

6. Restart the dxi-readserver pod

kubectl scale --replicas=0 deployment dxi-readserver -n<namespace>

wait for the pods to terminate, then start the pod using:

kubectl scale --replicas=1 deployment dxi-readserver -n<namespace>

 

 

Additional Information

https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/dx-platform-on-premise/23-3/configure-email-notifications.html