Reflash/Upgrading AppNeta EMP through SSH

Products

AppNeta

Issue/Introduction

Potential uses for this workaround:

1. Upgrading AppNeta EMP Version through SSH when Appliance Repo is unavailable.
2. Reflash local image through SSH when API and/or curl commands are not working.

Resolution

1. Please follow instructions below on upgrading firmware.

Upgrading from EMP 13.9 and newer:

1. Enable SSH is enabled on MP: https://knowledge.broadcom.com/external/article/242842/how-to-enable-ssh-on-appneta-monitoring.html

2. Download the USB Image from the below link (System files are the same for all versions) - https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/appneta/GA/appliance-overview/r90-mp-intro/r90-management/r90-mp-reflash-usb-image_0.html

3. Unzip the downloaded file locally

4. Copy the below files with SCP/WinSCP to the MP under /home/admin folder

pathview-amd64-xx.x.tar.xz
pathview-amd64-xx.x.tar.xz.sig

5. SSH into Monitoring Point

6. Run the below commands to start the reflash:

cd /opt/pathview/scripts
sudo ./reflash -d /dev/sda1 -D /home/admin run

7. Reflash will start, MP will reboot during this process.

Upgrading From EMP 13.9 to 11.4.1:

1. Enable SSH is enabled on MP: https://knowledge.broadcom.com/external/article/242842/how-to-enable-ssh-on-appneta-monitoring.html

2. Download the USB Image from the below link (System files are the same for all versions) - https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/appneta/GA/appliance-overview/r90-mp-intro/r90-management/r90-mp-reflash-usb-image_0.html

3. Unzip the downloaded file locally

4. Copy the below files with SCP/WinSCP to the MP under /home/admin folder

pathview-amd64-xx.x.tar.xz
pathview-amd64-xx.x.tar.xz.sig

5. SSH into Monitoring Point

6. Copy the files from /home/admin to /:

cd /home/admin
sudo cp pathview-amd64-xx.x.tar.xz /
sudo cp pathview-amd64-xx.x.tar.xz.sig /

7. Run the below commands to start the reflash:

cd /opt/pathview/scripts
sudo ./reflash -d /dev/sda1 run

8. Reflash will start, MP will reboot during this process.

Upgrading From EMP 11.4.1 and Older:

Please submit a Broadcom Support Case.

2. Please follow instructions reflash local image:

1. Run the below command to start the reflash:

cd /opt/pathview/scripts
sudo ./reflash -d /dev/sda1 run