PAM installation is not able to proceed with the DVD2 installation
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PAM installation is not able to proceed with the DVD2 installation

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Article ID: 276335

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Updated On:

Products

CA Process Automation Base

Issue/Introduction

After choosing the DVD2 to complete the PAM installation, we click on the next button but nothing happens. It does not respond.

 

Environment

PAM 4.4 Installation

Cause

The environment configuration prevents reading from the mounted DVD.

Resolution

1. Copy the DVD1 and DVD2 to the local Drive. (ie: C:\)

2. Run the installation from media files located in the local drive.

Additional Information

Review the following before proceeding with the upgrade/installation:

Platform Support and Requirements

General Upgrade Considerations