Error 503 Service Unavailable from Portal after applying SP3 due to MongoDB services deployed on the VSE

Products

• Service Virtualization

Issue/Introduction

Recently applied SP3 and getting this error when bringing up the Portal

Environment

DevTest 10.7.2 with SP3

Cause

MongoDB services deployed to VSE caused this error.

Resolution

These steps resolved the issue:

1. Log out of the Portal Service.

2. Stop both the Registry and Portal services.

3. Add the below property in the RegistryService.vmoptions and PortalService.vmoptions files.

-Dmanagement.metrics.mongo.connectionpool.enabled=false

4. Start the Registry and Portal Services.

5. Deploy the MongoDB services.

Portal displayed all services, including the MongoDB services with no issues.