UIM SNMPtrap fails to forward to ServiceNow

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have a trap that is failing to forward to ServiceNow. It is coming into UIM NAS just fine, but not reaching ServiceNow.

Environment

20.4 and later

Cause

From the MIB, this is the message sent by default:

Enterprise (SNMP v2 Trap), SNMP v2 TRAP - 385040984 HORNET-BASE-TRAPS-MIB::sonusCpCdrServerTransferFailNotification 2902197355 major(2) 648535 ".� ..9.." "Failed to transfer CDR file to primary server at IP address <IP Address>" "primary" "<IP Address>" <IP Adress> 1 "��M\"" "<Hostname>"

 

There are special characters that the API are unable to handle.

Resolution

The special characters were preventing the alert from getting processed at the API level - it wasn't making it to ServiceNow. Use an abbreviated simple test message ("Failed to transfer CDR file to primary server at IP address <IP Address>") and the event was created successfully in ServiceNow.