Internal Error when Generating Booklet Report

Products

• CA Business Service Insight

Issue/Introduction

When trying to generate a Booklet Report there is an error saying:

"An internal error has occured" 

The t_log table shows the following

<errors><error><coding_context /><info>Could not find file 'C:\inetpub\wwwroot\Oblicore\SessionData\<Session_number>\result.rtf'.;Inner exception: System.IO.FileNotFoundException: Could not find file 'C:\inetpub\wwwroot\Oblicore\SessionData\<Session_number>\result.rtf'.
File name: 'C:\inetpub\wwwroot\Oblicore\SessionData\<Session_number>\result.rtf'
   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Boolean overwrite, Boolean checkHost)
   at System.IO.File.Copy(String sourceFileName, String destFileName, Boolean overwrite)
   at Oblicore.Web.S2SServices.BookletService.SafeCopy(String sourceFile, String targetFile)
   at Oblicore.Web.S2SServices.BookletService.GetGenerateResponseHTML()
   at Oblicore.Web.S2SServices.BookletService.Generate()
   at Oblicore.Web.S2SServices.BookletService.RenderOutputXML()
   at Oblicore.Web.Infrastructure.OblicoreService.OnLoad(EventArgs e)</info></error></errors>

Environment

IIS

BSI 8.3.5.5

Resolution

The issue was resolved by changing the path of SessionData in the IIS server.

We created a virtual directory for the SessionData with the following path:

C:\Program Files (x86)\CA\Cloud Insight\SessionData

and the Booklets generated successfully.