spooler probe in error state and not starting

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

The spooler probe is red and not starting.

The logs shows the below:

Nov 17 09:53:57:005 [140542143838016] 0 spooler: sockServer: requested port 48001 is already in use (for host=)

Nov 17 09:53:57:005 [140542143838016] 0 spooler: nimSession - failed to create server session on port 48001, error code 22

Nov 17 09:53:57:005 [140542143838016] 0 spooler: nimCreateServer session failed.

Nov 17 09:53:58:005 [139915230192256] Controller: Max. restarts reached for probe 'spooler' (command = spooler)

Cause

port 48001 is being used by another application.

Resolution

Based on the logs , port 48001 is being used by another applicate:

Nov 17 09:53:57:005 [140542143838016] 0 spooler: sockServer: requested port 48001 is already in use (for host=)

Nov 17 09:53:57:005 [140542143838016] 0 spooler: nimSession - failed to create server session on port 48001, error code 22

Nov 17 09:53:57:005 [140542143838016] 0 spooler: nimCreateServer session failed.

to resolve the issue, 

1- From IM, Open the raw configure of the controller
2- With the controller section selected, create a new key as below
   
key name:  spooler_port 
key value 48004 ( or any port within the 48000s range)

3- the robot will restart and verify the spooler probe is green and get port and pid.