CA7 integration with ServiceNow

Products

• CA 7 Workload Automation

Issue/Introduction

 Can CA7 integrate with ServiceNow for auto ticket creation for the CA7 job failures?

Resolution

CA 7 does not have a direct interface with ServiceNow for creating problem tickets. ServiceNow has a way to create incident tickets via email, and then use the CA 7 email facility to generate tickets for failed jobs. But you must first implement this on the ServiceNow side.

See the link below for more information.

https://www.servicenow.com/community/itsm-articles/incident-creation-via-e-mail-inbound-action/ta-p/2310819