Unable to sync Remedy Tasks to Jira SubTasks

Products

• ConnectALL

Issue/Introduction

Unable to sync Remedy Tasks to Jira SubTasks due to the error "Issue type is a sub-task but parent issue key or id not specified."

Steps to Reproduce: 

1. Create automation between Remedy Change Requests to Jira Stories to sync parents.
2. To sync the child records, Create automation between Remedy Task and Jira Sub-Task
3. Do some basic Field Mappings
4. Have CRQs synced as stories
5. Try to sync the child records(Remedy Tasks)

Note: Verified that the parent ticket is already synced using different automation.

Expected Results:  Remedy Tasks should get synced to Jira

Actual Results: Error is being thrown as below-
 ] ' due to the error java.lang.Exception: Record could not be created due to the error {"errorMessages":[],"errors":{"issuetype":"Issue type is a sub-task but parent issue key or id not specified."}}

Environment

2.11.2.2 - 3.1.x

Cause

DE77809

Resolution

DE77809 is addressed in 3.2.0 version