Symantec VIP login accepts any random 6-digit security code for validation

Products

• VIP Service

Issue/Introduction

VIP validations are successful when the end-user enters any 6-digit security code

Cause

Connectivity to the VIP Cloud (userservices-auth.vip.symantec.com) from the VIP Enterprise Gateway has been interrupted and Automatic Business Continuity has been activated to mediate user validations. (see: VIP Enterprise Gateway Automatic Business Continuity)

Resolution

• Check the Broadcom VIP status page.
• Run the VIP Diagnostic Tool on the server to test VIP cloud connectivity, then take steps to re-establish connectivity.
• Refer to VIP Enterprise Gateway Automatic Business Continuity
• Confirm that the Automatic Business Continuity mode setting in the Validation Server is set to Automatic. Enable forces the mode to be on. 
• Configure email notification settings on the VIP Enterprise Gateway to receive lost connectivity notifications.

Contact VIP support for assistance.