DS 8.x - After upgrading the clients are no longer able to pxeboot

Products

• IT Management Suite
• Deployment Solution

Issue/Introduction

After upgrading the clients are no longer able to pxe boot

Environment

DS 8.x

Cause

Windows security

Resolution

NBS services disappear on Windows 2022 PXE servers after upgrading ITMS

A) Clients can no longer PXE boot.

B) SbsMtftp.exe and SbsServer.exe are missing from the SBS directory.

C) Symantec Network Boot Server (PXE and BSDP) and Symantec Network Boot Service (TFTP) services are missing.

D) Under "C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{E1F2813F-28A5-480D-B187-45B181DD4799}\cache\sbsUpgrade64.log" you will find various Windows error messages including the following:

MSI (s) (B8:60) [21:11:43:798]: Note: 1: 2205 2:  3: Error 
MSI (s) (B8:60) [21:11:43:798]: Note: 1: 2228 2:  3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 16    (The directory cannot be removed.)

Cause

In this case the cause is from Windows Security blocked the installation of PXE and MTFTP services from being installed

Resolution

Current workaround:

Because of the security software had detection that would block the installation of the services the security software needs to be set to allow for CMD and SbsService.exe and SbsMtftp.exe

1) Manually execute the SBS Services installer.

    A) Open an Administrator CMD Prompt

    B) Change directories to "C:\Program Files\Altiris\Altiris Agent\Agents\SoftwareManagement\Software Delivery\{E1F2813F-28A5-480D-B187-45B181DD4799}\cache"  or copy the Symantec_DeploymentSolutionSBS_8_6_x64.msi to a directory on the server for which the NBS is to be installed on.

    C) Run:  msiexec /x Symantec_DeploymentSolutionSBS_8_6_x64.msi  ( this will uninstall SBS previous versions )

    D) Run:  msiexec /i Symantec_DeploymentSolutionSBS_8_6_x64.msi skipaim=1 ( this will install SBS )

The SBS PXE Services should now be restored.