Issue with releasing / approving quarantine incidents
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Issue with releasing / approving quarantine incidents


Article ID: 276071


Updated On:


Messaging Gateway


Experienced a delay when releasing / approving a quarantine incident.


The approval and release of quarantine incidents occurs between a control center and scanners through port 41015.

To determine the cause of the issue, capture packets using the tcpdump command in the control center command line.
Then in a pcap file we need to track streams on port 41015.

You can also specify port 41015 while running the command:

tcpdump --port 41015

The most common reason for issues when dealing with quarantine incidents is network settings.

The tcpdump results are included in a diagnostics package in extras folder.

Additional Information