Issue with releasing / approving quarantine incidents
Article ID: 276071
Updated On:
Products
Messaging Gateway
Issue/Introduction
Experienced a delay when releasing / approving a quarantine incident.
Resolution
The approval and release of quarantine incidents occurs between a control center and scanners through port 41015.
To determine the cause of the issue, capture packets using the tcpdump command in the control center command line.
Then in a pcap file we need to track streams on port 41015.
You can also specify port 41015 while running the command:
tcpdump --port 41015
The most common reason for issues when dealing with quarantine incidents is network settings.
The tcpdump results are included in a diagnostics package in extras folder.
Additional Information
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