Service Point displaying error "Server Unavailable - Contact Administrator" when trying to open Knowledge document with images

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

After restarting Service Desk and Service Point services if we open a Knowledge document with an image, we get the error "Server Unavailable - Contact Administrator". 

Environment

17.3 RU23

Cause

The issue is at the SDM side in the slump layer.  After a server restart and the first time the UploadServlet is called, there is no fast channel connection between  rep_daemon and upload servlet.

Resolution

The fix will be included in 17.3 RU 24 and 17.4.RU1