LiveUpdate Administrator downloads fail for 14.3 RU8 Traditional Chinese client updates.

Products

• Endpoint Protection
• Endpoint Security

Issue/Introduction

LiveUpdate Administrator downloads fail for 14.3 RU8 Traditional Chinese client updates.

LiveUpdate Administrator Event Log shows the following failure:

Failed to download file 1693935665jtun_saepautoupgradearm64_traditional chinese_full_20230828020656467_10901.zip 

Failed to download file 1693931725jtun_saepautoupgradewin64_traditional chinese_full_20230828014425632_11789.zip

C:\Program Files (x86)\Symantec\LiveUpdate Administrator\logs\lua-application.log shows the following error:

Exception while download of file : 1693940058jtun_saepautoupgradewin64_simplified chinese_7000to8000_20230828020804705_62435.zip. 
java.lang.IllegalArgumentException: Illegal character in path at index 90: http://liveupdate.symantecliveupdate.com:80/1693940058jtun_saepautoupgradewin64_simplified chinese_7000to8000_20230828020804705_62435.zip
    at java.net.URI.create(URI.java:911) ~[?:?]
    at org.apache.http.client.methods.HttpGet.<init>(HttpGet.java:69) ~[httpclient-4.5.2.jar:4.5.2]
    at com.symantec.lua.util.rcl.HttpHelper.getMethodObject(Unknown Source) ~[classes/:?]
    at com.symantec.lua.util.rcl.HttpHelper.downloadFile(Unknown Source) ~[classes/:?]
    at com.symantec.lua.util.rcl.SegmentedDownloader.downloadFile(Unknown Source) ~[classes/:?]
    at com.symantec.lua.util.rcl.DownloadAccelerator.downloadFile(Unknown Source) ~[classes/:?]
    at com.symantec.lua.util.rcl.DownloadAccelerator.download(Unknown Source) ~[classes/:?]
    at com.symantec.lua.handler.download.FileDownloader.call(Unknown Source) ~[classes/:?]
    at com.symantec.lua.handler.download.FileDownloader.call(Unknown Source) ~[classes/:?]
    at java.util.concurrent.FutureTask.run(FutureTask.java:317) ~[?:?]
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1144) ~[?:?]
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:642) ~[?:?]
    at java.lang.Thread.run(Thread.java:1623) [?:?]

Environment

LiveUpdate Administrator downloading Traditional Chinese content.

Resolution

This issue has been resolved. Please test the Download Schedule to confirm.