CA Api Gateway 11.0 fails to apply Monthly Platform patch patch operation in ERROR

Products

• CA API Gateway

Issue/Introduction

Applying the latest monthly platform patch fails just stating the Patch Operation was in Error.

There were errors during the patch operation. See patch logs in /opt/SecureSpan/PatchManagement/var/logs for details.

Resolution

Review of /opt/SecureSpan/PatchManagement/var/logs/pms_0_0.log.

Shows an error like,

/tmp/patchertemp2427290074680097567.tmp/mysql-common_8.0.32+commercial-1debian11_amd64.deb
Nov 07, 2023 11:35:30 AM com.broadcom.patchman.service.PatchServiceApiImpl installPatch
INFO: Output from patch install: sudo: unable to resolve host MYHOSTNAMEHERE: Temporary failure in name resolution

This is requiring that the host shortname is resolvable. If DNS is not an option,

Simply add the hostname and resolvable IP to the o/s /etc/hosts file.

This will allow the patch operation to complete.