CA SOI -UIM integrations. Unknown CI name in SOI for some probe CI's
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CA SOI -UIM integrations. Unknown CI name in SOI for some probe CI's

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Article ID: 275881

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Updated On:

Products

CA Service Operations Insight (SOI)

Issue/Introduction

I have an issue with "unknown" CI name for events which are related to datastore from  probe.

Environment

Service Operations Insight

SOI 4.2

Resolution

Follow the below step:-

== Deactivate probe, discovery Server and discovery Agent and open the robot.cfg and add the robot name as a host name and save it.

== Restart the nimsoft watcher services.

== Activate the Probe, discovery Server and discovery Agent.