CA SOI -UIM integrations. Unknown CI name in SOI for some probe CI's

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

I have an issue with "unknown" CI name for events which are related to datastore from  probe.

Environment

Service Operations Insight

SOI 4.2

Resolution

Follow the below step:-

== Deactivate probe, discovery Server and discovery Agent and open the robot.cfg and add the robot name as a host name and save it.

== Restart the nimsoft watcher services.

== Activate the Probe, discovery Server and discovery Agent.