Endpoint Protection scan completes immediately with zero files scanned.

Products

• Endpoint Protection

Issue/Introduction

Any scans initiated (On-Demand, Scheduled, or otherwise) complete immediately and show zero files scanned. Testing with Eicar also fails to detect.

Environment

SEP 14.3.558 (GA) to 14.3.4615 (RU2)

Resolution

To resolve this issue:

1. Upgrade to 14.3 RU3+
2. Use LiveUpdate Administrator to download SymVT content for SEPM/Clients.
3. Host the contents of SymVT-20231108T230607Z-001.zip (attached to this article) on an HTTP server and point the SEPM/Clients Liveupdate to that location to update SymVT content.

Additional Information

CRE-16148