Logging a comment on a CA Service Catalog Request via Web Services

Products

• CA Service Catalog

Issue/Introduction

How to log a comment against an existing CA Service Catalog Request via SOAP Web Services?

Environment

CA Service Catalog 17.x

All Supported Operating Systems

Resolution

Since the comments attribute come under extended attributes, need to provide comments in the requestValuesData 

Here is a sample SOAP request:

<soapenv:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://services.soap.usm.ca.com">
   <soapenv:Header/>
   <soapenv:Body>
      <ser:addRequestWithForm soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
         <sessionID xsi:type="xsd:string">5e91b97f-5b0b-4cae-a6d6-5be383942459</sessionID>
         <requestData xsi:type="xsd:string">name:user1desired_date:6/24/2005!priority :5!req_by_user_id:spadmin!req_for_account_id:10001</requestData>
         <requestValuesData xsi:type="xsd:string">comments:test123</requestValuesData>
         <requestValuesDataType xsi:type="xsd:string"></requestValuesDataType>
        <addedOfferings xsi:type="xsd:string">offering_id:10203</addedOfferings>
         <addedItems xsi:type="xsd:string"/>
         <formValuesData xsi:type="xsd:string">startdate:10/26/2023|enddate:10/26/2024</formValuesData>     </ser:addRequestWithForm>
   </soapenv:Body>
</soapenv:Envelope>

See screenshot below of the request from the CA Service Catalog UI after the above SOAP request is made: