error while loading shared libraries: libxerces-c-3.2.so when attempting to run pwdmgr

Products

• CA Identity Suite

Issue/Introduction

When attempting to run /IdentityManager/ProvisioningServer/bin> ./pwdmgr the following error is presented in the SSH terminal:

./pwdmgr: error while loading shared libraries: libxerces-c-3.2.so: cannot open shared object file: No such file or directory

Environment

Virtual Appliance. 

Cause

Caused by not being logged in as the correct user. 

Resolution

After logging in as the config user, change to the imps user using su:

>su – imps

Once under the imps login, the pwdmgr will run as documented. 

Additional Information

Documentation on pwdmgr:

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-suite/14-4/virtual-appliance/Change-the-Password-of-Symantec-IGA-Components.html