error while loading shared libraries: libxerces-c-3.2.so when attempting to run pwdmgr
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error while loading shared libraries: libxerces-c-3.2.so when attempting to run pwdmgr

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Article ID: 275762

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Updated On:

Products

CA Identity Suite

Issue/Introduction

When attempting to run /IdentityManager/ProvisioningServer/bin> ./pwdmgr the following error is presented in the SSH terminal:

./pwdmgr: error while loading shared libraries: libxerces-c-3.2.so: cannot open shared object file: No such file or directory




Environment

Virtual Appliance. 

Cause

Caused by not being logged in as the correct user. 

Resolution

After logging in as the config user, change to the imps user using su:

>su – imps

Once under the imps login, the pwdmgr will run as documented. 

Additional Information

Documentation on pwdmgr:

https://techdocs.broadcom.com/us/en/symantec-security-software/identity-security/identity-suite/14-4/virtual-appliance/Change-the-Password-of-Symantec-IGA-Components.html