Forgotten Password link is not working - same page shown

Products

• SITEMINDER
• CA Single Sign On Agents (SiteMinder)

Issue/Introduction

When running a Web Agent, and when the browser is requested to go to the Forgotten Password link, the browser goes to the login page first instead of going to the forgotten password.

The browser is sent to:

    GET https://host.example.com/app/index.jsp?task.tag=forgottenpassword

      Date: Fri, 06 Oct 2023 09:45:04 GMT
      Location: https://host.example.com/auth/login.fcc? [...omitted for brevity...] &TARGET=-SM-HTTPS%3A%2F%2Fhost.example.com%2Fapp%2Findex.jsp%3Ftask.tag%3Dforgottenpassword

 

Cause

The requested resource is protected:

webagent.log:

  [10/17/2023][16:24:37][113582][721377024][CSmHttpPlugin.cpp:657][CSmHttpPlugin::ProcessResource][][*10.0.0.1][][][][][Resolved URL: '/app/index.jsp?task.tag=forgottenpassword'.]
  [10/17/2023][16:24:37][113582][721377024][CSmLowLevelAgent.cpp:503][IsResourceProtected][][*10.0.0.1][][][/app/index.jsp?task.tag=forgottenpassword][][Resource is protected from Policy Server.]
  [10/17/2023][16:24:37][113582][721377024][CSmHttpCredCore.cpp:1971][CSmHttpCredCore::DoFormsChallenge][][*10.0.0.1][][][/app/index.jsp?task.tag=forgottenpassword][][Redirecting to credential collector 'https://host.example.com/auth/login.fcc? [...omitted for brevity...] &TARGET=-SM-HTTPS%3A%2F%2Fhost.example.com%2Fapp%2Findex.jsp%3Ftask.tag%3Dforgottenpassword'.]
  

Resolution

Unprotect the resource

  /app/index.jsp?task.tag=forgottenpassword

to solve this issue.