What is the timing and frequency of a spam notification?
Release: 10.8.X 10.9.X
The delivery timing and frequency of quarantine notifications for an end user depend on three factors:
1. The time the message was quarantined
2. Notification frequency settings in Spam > Quarantine Settings
3. Notification start time in Spam > Quarantine Settings
As an example, consider the following settings:
1. Message quarantined at 17:00
2. Notification frequency set to every 8 hours
3. Notification start time set to 23:59
Under these conditions, the first notification will be sent at 23:59. Subsequent notifications will be sent every 8 hours if the end user has not released or deleted the message from quarantine.