Quarantine email notification frequency

Products

• Messaging Gateway

Issue/Introduction

What is the timing and frequency of a spam notification?

Environment

Release: 10.8.X 10.9.X

Resolution

The delivery timing and frequency of quarantine notifications for an end user depend on three factors:

1. The time the message was quarantined

2. Notification frequency settings in Spam > Quarantine Settings

3. Notification start time in Spam > Quarantine Settings

 

As an example, consider the following settings:

1. Message quarantined at 17:00

2. Notification frequency set to every 8 hours

3. Notification start time set to 23:59

 

Under these conditions, the first notification will be sent at 23:59. Subsequent notifications will be sent every 8 hours if the end user has not released or deleted the message from quarantine.