messagegtw variable ci.name

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Need information as to where messagegtw obtain the variable ci.name from.

We are forwarding the alarms to ServiceNow, and noticed that for url_response the ci.name for one device is "xxxxxx", and for another it is "nas.Probe".

Also how do we ensure that it gets updated to "xxxxx".

Environment

UIM : 20.4

 messagegtw1.46

Resolution

ci.name Indicates the name of the configurable item. This CI is published to CM_COMPUTER_SYSTEM table by discovery probe. The connector gathers CI information from CM_COMPUTER_SYSTEM table.

- Gather 'Source Alert ID' (nimid in Nimsoft (UIM)) for this alert.

- As an example, I am considering for NIM ID as "xxxxx-xxx"

- Using this ID run following query against nimsoft (UIM) database

select * from CM_COMPUTER_SYSTEM where name in (select hostname from NAS_ALARMS where nimid like '%xxxxx-xxx%')