Deploy Robots in OC to Linux: RobotConfigurer.sh script fails (4,Install Failure)

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

Installing robots via OC to linux systems and the installation goes through correctly until the last steps when it fails. 

The rpm robot package is downloaded and successfully installed, however the RobotConfigurer.sh script fails.

When we logon into the server we can see that the file /opt/nms-robot-vars.cfg is missing.

As a workround, manually copying the file from the Primary hub Nimsoft\probes\service\automated_deployment_engine\nms-robot-vars=##-##-#.# to /opt/nms-robot-vars.cfg and manually rerun the RobotConfigurer.sh script the robot.cfg is created and the robot then runs and registers with the Primary hub.

 

ade log: 

 

####### 14:18:07,677 [pool-6-thread-7] FATAL AbstractActor - Error encountered during distribution of robot_rpm.zip to target ##.##.#.# (4,Install Failure) 
com.nimsoft.ADE.core.DeploymentException: null 

 

What is causing this? 

Environment

Release : 20.4

Cause

non-root installations require full access to the target folder (Eg. /opt). 

If the permission is not granted this issue occurs 

Resolution

Starting UIM 20.4CU7 it is possible to install non-root users on linux: Install a Robot As a Non-Root User on Linux (From DX UIM 20.4 CU7) (broadcom.com)

Review the permissions the non-root user has on /opt. The user must have write permission on /opt to create the nms-robot-vars.cfg.