Receiving a red banner on the DLP Enforce interface stating "The Maximum number of active troubleshooting tasks (1000) has been reached. Try again later."

Products

• Data Loss Prevention Core Package

Issue/Introduction

You received a red banner limiting you to 1000 tasks, but you need to move more than the limit. 

Environment

Release : ALL Versions

Cause

This is a default "out-of-the-box" limitation that can be adjusted manually.

Resolution

There are 2 settings you will need to adjust in the "Manager.properties" file located on the Enforce server. 

 

   Default location for "Manager.properties" file:

   WIndows: C:\Program Files\Symantec\DataLossPrevention\EnforceServer\<version>\Protect\config

   Linux: /opt/Symantec/DataLossPrevention/EnforceServer/<version>/Protect/config

 

Once on the Enforce server, you will need to edit the Manager.properties file. 

 

Instructions: 

 

NOTE: Prior to making any changes, make a copy backup of the file. If there are any issues, restore the backup.

You will find the following settings in the file (you will need to adjust the value of two settings): 

# The maximum number of Agent troubleshooting tasks that can be executing at a time.
# com.vontu.manager.troubleshootingTask.maxTotalActiveTasks = 1000

AND

# The max number of active tasks of type CHANGE_SERVER_LIST
# com.vontu.manager.troubleshootingTask.maxTasks.CHANGE_SERVER_LIST = 1000

 

You will need to Un-comment the second line of each setting, and change the number value from 1000 to your new amount. 

For example, if we are changing it to 5000, it will look like this: 

This same change can be applied to any other task in this list. 

Once change is completed, restart Enforce services for the changes to take effect. 

Note: Increasing this setting above the default may cause performance issues in the Enforce console.