PGP Desktop Email Encryption does not send from the primary email account (Symantec Encryption Desktop)

Products

• Desktop Email Encryption
• PGP Command Line
• PGP Key Management Server
• PGP Key Mgmt Client Access and CLI API
• PGP SDK
• Gateway Email Encryption
• Gateway Email Encryption
• File Share Encryption
• Endpoint Encryption
• Encryption Management Server
• Drive Encryption

Issue/Introduction

Your Outlook email profile contains multiple email accounts.

For example, you may have [e-mail] and [e-mail] with [email protected] appearing first in the list and set to send from this account by default.

Even though Outlook sends from [e-mail], Desktop Email Encryption sends from [e-mail].

Environment

PGP Desktop Email Encryption 10.5 and above (Symantec Encryption Desktop)

Cause

When first configuring Outlook you added the [email protected] account first, even though you then added the [email protected] account and made it primary.

Resolution

Create a new Outlook profile and first add the email account that you want Desktop Email Encryption to send from before adding any additional accounts.