Install of ARD Studio 3.3 fails
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Install of ARD Studio 3.3 fails


Article ID: 275458


Updated On:


CA Agile Requirements Designer


When attempting to manually install ARD Studio 3.3 I get a message stating "A file that is required cannot be installed because the cabinet file \appdata\roaming\CA\AgileDesigner\Install\ has an invalid digital signature".  I have tried downloads for, and and get the same message each time.


Release : ARD Studio 3.3


ARD Studio installation fails. The customer tried with three different installations;,, and and got the same message each time.



MSI (s) (50:44) [14:07:42:742]: File 'C:\Users\<user>\AppData\Roaming\CA\AgileDesigner\install\' is not trusted.  WinVerifyTrust returned 0x800B010A


MSI (s) (10:58) [12:50:13:351]: File 'C:\Users\<user>\AppData\Roaming\CA\AgileDesigner\install\' is not trusted.  WinVerifyTrust returned 0x800B010A


MSI (s) (F0:7C) [13:34:16:840]: File 'C:\Users\<user>\AppData\Roaming\CA\AgileDesigner\install\' is not trusted.  WinVerifyTrust returned 0x800B010A

This is because the Digicert Root certificate on the customer's machine is not set as a trusted certificate due to the signature not being accepted as a valid certificate.


To resolve this, get a copy of the correct Degicert certificate from a working system, or contact the Broadcom Support team to help locate a valid certificate. Then install the certificate on the system where you are trying to install the ARD Studio using the following steps:

  1. Right-click on the > Digital Signatures > Click on Details > View Certificate

  2. Click on Digicert (root) > click on View Certificate > Copy to File

  3. Export File format, use Base-64 encoding

  4. Save as digicert

  5. Locate the digicert.cer > Right-click on it > Install certificate

  6. Store in Local Machine

  7. Select Automatically select the certificate storeā€¦

  8. Complete the installation. Repeat the steps for the other any certificates in the chain (as needed)

  9. Click on View Certificate > Export > Save > install.

  10. Once all the certificates of the chain have been installed in the server, close ARD .exe and retry.