Salesforce Securlet - User attaches file that violates policy - quarantine fails
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Salesforce Securlet - User attaches file that violates policy - quarantine fails

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Article ID: 275434

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Updated On:

Products

CASB Securlet SAAS CASB Security Premium CASB Securlet IAAS CASB Securlet SAAS With DLP-CDS

Issue/Introduction

Salesforce Securlet  -

User attaches file that violates DLP Enforce policy - quarantine fails

User uploads file that violates DLP Enforce policy - quarantine is successful

 

 

Resolution

Check this setting in Salesforce & see if its enabled or not - [https://help.salesforce.com/s/articleView?id=000380667&type=1

If the setting is enabled for attachments to be uploaded as files in Salesforce then after that remediation with be functioning.

If the setting is NOT enabled files will be added as attachments  in Salesforce and remediation fail due to Salesforce Securlet not allowing us to fetch the attachment

 

 

 

 

 

If this setting is enabled then attachments are uploaded as files in SalesForce and then after that - remediation will be supported.

Additional Information

25 Oct 2023 - ISFR-2690 submitted  -  Salesforce Securlet unable to remediate files added as attachments - pending PM review