Storage array password lockout on U144, U840, and ME4
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Storage array password lockout on U144, U840, and ME4


Article ID: 275419


Updated On:


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The storage array is not accessible using the Dell Powervault ME4 Web UI after losing the username/password to login.


 U144, U840, and ME4 storage arrays


The account name and password have not been maintained.


You will need to access the storage array directly.  Connect a microUSB cable from your computer to the port labeled CLI on the controller, in the rear. Connect via serial using PuTTY (or other terminal utility).
User: restoreusers
Password: (serial number of the controller)

This deletes the user and password you set. If you have lost the username and/or password, this is the one you want to run first (or second, if you ran restoredefaults)

This proven method requires a couple of extra steps to create a new password. 

User: setup
Password: (blank, no password)

This enables the first run web wizard, which allows you to re-establish a new username and a new password. The username "admin" is not allowed.