Storage array password lockout on U144, U840, and ME4

Products

• Security Analytics

Issue/Introduction

The storage array is not accessible using the Dell Powervault ME4 Web UI after losing the username/password to login.

Environment

 U144, U840, and ME4 storage arrays

Cause

The account name and password have not been maintained.

Resolution

You will need to access the storage array directly.  Connect a microUSB cable from your computer to the port labeled CLI on the controller, in the rear. Connect via serial using PuTTY (or other terminal utility).
 
User: restoreusers
Password: (serial number of the controller)

This deletes the user and password you set. If you have lost the username and/or password, this is the one you want to run first (or second, if you ran restoredefaults)
 

This proven method requires a couple of extra steps to create a new password. 

User: setup
Password: (blank, no password)

This enables the first run web wizard, which allows you to re-establish a new username and a new password. The username "admin" is not allowed.