Netmaster Web Portal Platform security request has failed

Products

• NetMaster Network Management for TCP/IP

Issue/Introduction

When attempting to logon to the Netmaster Web Portal, attempting to access service results in the below error. 

Encounter exception: Platform security request has failed: module=bcm-apisdk-security, function=0, errno=139
Encounter exception

The associated log shows

BPXP014I ENVIRONMENT MUST BE CONTROLLED FOR SERVER (BPX.SERVER) PROCESSING.
BPXP015I HFS PROGRAM /cai/NetMaster/NMC2/NMAPI/lib/libbcm-apisdk-security.so IS NOT MARKED PROGRAM CONTROLLED.

Environment

Release : 12.2

Cause

The .so files need Program Controlled permission.

Resolution

Check the permission of /cai/NetMaster/NMC2/NMAPI/lib/libbcm-apisdk-security.so by perform the following command in USS:

extattr /cai/NetMaster/NMC2/NMAPI/lib/libbcm-apisdk-security.so

The response should contain "Program controlled = YES"

If Program Control is NO, please perform the following command to set it:

extattr +p /cai/NetMaster/NMC2/NMAPI/lib/libbcm-apisdk-security.so

Please note: the ability to issue the extattr command for the +p option requires read access to the BPX.FILEATTR.PROGCTL resource in the FACILITY class 

 

Additional Information

The IBM documentation for extattr can be referenced here:
https://ibm.com/docs/en/zos/2.4.0?topic=descriptions-extattr-set-reset-display-extended-attributes-files