Incorrect version of the installed Policy Server when upgrading.

Products

• SITEMINDER

Issue/Introduction

After having rolled back the Policy Server 12.8SP7 to 12.8SP3, when running the installer to upgrade the Policy Server again to 12.8SP7, then the installer refuses to upgrade and report the message:

  Policy Server is already installed
  
  ----------------------------------

  Policy Server 12.80.700.2758 is already installed in .  Would you like to reinstall?

  WARNING:  Policy Server will be stopped if you proceed.

    ->1- OK
      2- Cancel

 

Environment

Version: 12.8 SP7 (Applicable to all the supported releases).
Component: SMPLC (Policy Server)

Cause

The installer relies on the " .com.zerog.registry.xml " to see the version installed as related (1).

NOTE:

This file is generally located under /var location (Linux Environment) or use locate command to locate this file.

In Windows you will find this file under product XXXX\Program Files\Zero G Registry folder (Please note that Zero G Registry is a hidden folder so check for the hidden folder and locate this " .com.zerog.registry.xml " file.)

 

Resolution

Before doing an upgrade of the Policy Server, take a backup of the " .com.zerog.registry.xml " file.

When rolling back to the previous version, restore this " .com.zerog.registry.xml " file to have indication about the software version installed accurate.

 

Additional Information

(1)

    .com.zerog.registry.xml file update in SiteMinder