Notification Link - 401 Error on Issue/ Change. Works for Risk

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

SUMMARY: Issue and Change notifications URL

The URL for an Issue or Change notification is failing to work. An Error 401 - Unauthorized is received.

STEPS TO REPRODUCE: 

1. Open a Project, go to to the "Risks/Issues/Changes"
2. Create a new Issue or Change, and assign to a user to receive the notification
3. A notification is received with a clickable link, but when you click the link it presents an error page.

Expected Results: 

The item should correctly open

Actual Results:

A 401 - Unauthorized error is received.

Note that Risk notifications are working. It was noticed that the format of the notification for the working and non-working is different:

Risk notification (working): http://HOST/niku/nu#action:itl.riskObject&odf_pk=5xxxxx&id=5xxxxx&ui.page.space=mainnav.work?tenantId=clarity

Issue notification (not working):
http://HOST/niku/nu#action:itl.issueObject&odf_pk=5xxxxx&id=5xxxxx?tenantId=clarity

Resolution

This is resolved in 16.2.1. It was originally tracked as DE77967