Assignee Not Set in Knowledge Approval Process
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Assignee Not Set in Knowledge Approval Process

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Article ID: 275308

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Desk Manager

Issue/Introduction

After upgrade to CA SDM to 17.3RU22, we have noticed that when we try to rework a document, the approval process contains an assignee for this step, but the assignee is not updated on field "Assignee" of knowledge document.

Environment

Release : 17.3RU22

Resolution

The fix for this issue is in 17.4 RU2

Reference this Fixed Issue ID:

Case #33544230    CA Service Desk Manager    Knowledge Management Custom Approval Process does not populate Assignee.

 

Additional Information