WV can't connect to EM due to certificate issue

Products

• CA Application Performance Management (APM / Wily / Introscope)

Issue/Introduction

Certificate on Web View and EM all certificates are showing up accurately but WebView is not presenting data for Agent and Experience Views.

 [ERROR] [WebView] The connection with remote resource at https://<server_name>/apm/appmap/private/metric/batch has not been established!

Environment

Release : 10.8 SP1

Resolution

EM and WV are installed on separate servers.

EM and WV both are set to use SSL with their own certificate via keystore.jks.

 

WV were unable to connect to EM via SSL and need to trust the EM certificate.

We had to import the EM Cert to the JRE cacerts file (Introscope10.8\jre\lib\security\cacerts) on the WV server.

..\..\..\jre\bin\keytool -importcert -file "EM-Certificate.crt" -keystore cacerts -alias caem

 

Restart Introscope WebView service

 

NOTE: keystore file is use by both EM and WV for Web Browser. WV and EM SSL connection with each other use the cacerts from jre.