WV can't connect to EM due to certificate issue
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WV can't connect to EM due to certificate issue


Article ID: 275298


Updated On:


CA Application Performance Management (APM / Wily / Introscope)


Certificate on Web View and EM all certificates are showing up accurately but WebView is not presenting data for Agent and Experience Views.

 [ERROR] [WebView] The connection with remote resource at https://<server_name>/apm/appmap/private/metric/batch has not been established!


Release : 10.8 SP1


EM and WV are installed on separate servers.

EM and WV both are set to use SSL with their own certificate via keystore.jks.


WV were unable to connect to EM via SSL and need to trust the EM certificate.

We had to import the EM Cert to the JRE cacerts file (Introscope10.8\jre\lib\security\cacerts) on the WV server.

..\..\..\jre\bin\keytool -importcert -file "EM-Certificate.crt" -keystore cacerts -alias caem


Restart Introscope WebView service


NOTE: keystore file is use by both EM and WV for Web Browser. WV and EM SSL connection with each other use the cacerts from jre.