"Configured CPU count" is in Critical or Warning state / "Configured Memory" is in Warning state

Products

• SG-VA
• ISG Proxy
• ISG Proxy

Issue/Introduction

Seeing the Error message but no changes have been made to the VA configuration.

This could sometimes happen after the License update. The new license may be different from the old one.

 

Resolution

If there is a problem with the Edge SWG (ProxySG) VA license, the health state displays Warning or Critical.

Several metrics on the Health Monitoring tab (Administration > Health Checks & Monitoring > Health Monitoring) can help you determine if there is a licensing issue and what you can do to resolve it. These metrics are specific to the Edge SWG (ProxySG) VA:

Configured CPU Count – The number of configured CPUs on the virtual appliance is compared to the number available on the license. For example, if the Edge SWG (ProxySG) VA is licensed for eight CPUs and only six are configured, the appliance has under-provisioned CPUs. Or if the Edge SWG (ProxySG) VA is licensed for two CPUs and three are configured, the appliance has over-provisioned CPUs. Use the show license CLI command to see the maximum CPU count in your license.

Warning – The Edge SWG (ProxySG) VA has under-provisioned CPUs and is not taking advantage of all CPUs included with the license.
Critical – The Edge SWG (ProxySG) VA has over-provisioned CPUs and exceeds the licensed maximum limit. The license is suspended until you reduce the configured CPU count or install a different license that has a higher CPU count.

Configured Memory – The amount of configured virtual memory is compared to the amount allowed by the license. For example, if the Edge SWG (ProxySG) VA is licensed for 32 GB of virtual memory and it is configured for 24 GB, the appliance has under-provisioned memory.

Warning – The Edge SWG (ProxySG) VA has under-provisioned memory and is not taking advantage of all the virtual memory that is included with the license. To reprovision memory, edit the hardware settings for the Edge SWG (ProxySG) VA.

Additional Information

You may also see an error like below if the 'Configured CPU count' is higher than the number available on the license. Note: This error could also appear if the license has expired or license is not loaded properly.