OTP Status column in All Transaction Report

Products

• ARCOT ECOMMERCE
• CA Payment Security

Issue/Introduction

An Arcot Transaction Manager administrator will be able to check the status of the One-Time-Passcode (OTP) delivery for the issuer implementations where the OTP is delivered by Arcot SMS delivery vendors.

 

This information is available in the "All Transactions" Report which displays a list of all 3-D Secure transactions in a specified time period.

 

To view the All Transactions report:

In the left pane, under Transactions Reports, click All Transactions. The All Transactions page appears.

After applying the required filters, click on the "Submit" or "Export" button.

 

Please navigate to the last column "OTP Status".

 

NOTE: The administrator must have the All Transactions Report privilege to view this report.

Environment

UAT and Production

Resolution

Following are the possible values:

DELIVERED – Indicates that the OTP has been successfully delivered.

FAILED – Indicates that the OTP could not be delivered to the cardholder.

PENDING_PROVIDER – Indicates that ACS is waiting for the delivery status update from the SMS provider. This is a temporary status, after the final status (DELIVERED or FAILED) update is received, it gets appended to the initial status as shown below: {“amds”:”68660”,”status”:”PENDING_PROVIDER”,”provider”:”sybase365}{“amdsTXNID”:”68660”,”status”:”DELIVERED”,”statusCode:”451A”,”description”:”DELIVERED”,”provider”:”sysbase365”,”deliveryTime”:””} 

Sinch (sybase365) Status Code Definitions:

Status Codes	Description	Suggested Actions
4503	The operator for the recipient number cannot be identified	Update recipient number.
4507	The message is received by the operator.	Ask customer to enter mobile coverage area and ensure phone workability.
4510	Message delivered to delivery vendor platform, but stuck, possibly due to some spooling.	Contact Arcot Support Team
450A	The message has been acknowledged. Received by recipient	Nil
4529	The message encountered error while sending due to error on delivery vendor's platform server	Contact Arcot Support Team
4524	The message is discarded as recipient is blacklisted	Advise recipient to contact their operator to remove from blacklist.
DB40	The message cannot be sent to the recipient as it has no valid service provisioned with this operator	Update recipient number. Check with recipient on whether his number has been ported. Please retry service after 24 hours
DB47	The message cannot be sent to the recipient as it has no valid service provisioned with this operator	Update recipient number. Check with recipient on whether his number has been ported. Please retry service after 24 hours
DB52	The message encountered error while sending due to error occurred during send to operator	Retry service again. Contact Arcot Support Team
DB62	The message encountered error while sending due to other errors causing message delivery to fail	Retry service again. Contact Arcot Support Team
DB65	The message expired while sending to the recipient	Ask customer to enter mobile coverage area and ensure phone workability.
DB76	The message cannot be sent to the recipient as it has no valid service provisioned with this operator	Update recipient number. Check with recipient on whether his number has been ported. Please retry service after 24 hours
DB85	The message expired while sending to the recipient	Ask customer to enter mobile coverage area and ensure phone workability.
DB02	The message failed because of syntax error	Error in post submitted to delivery vendor's platform, check and correct syntax in post sent from application. Contact Arcot Support Team
DB11	The message encountered error while sending due to other errors causing message delivery to fail	Contact Arcot Support Team, who will follow up with the delivery vendor.
DB99	Unknown or Ported Number	Recent porting issue with the user's number
DB63/DB48/DB09	Unknown Subscriber/Invalid contact number	Usually caused by extra digits in contact number, a lesser number of digits in contact number, or invalid format of contact number. Could also be that the user is no longer using this contact number, and number maybe non-functional at the time.
DBF2	Message rejected by Operator	Message rejection generic error. Contact Arcot Support Team, who will follow up with the delivery vendor.
DB54	Message rejected by Operator	Rejected by operator because there are too many similar messages sent to the same destination operator network at the same time.
DBA4	Subscriber cannot be reached - specific for PCCW Mobile (SUNDAY) subscribers.	Subscriber handset has network/handset related issue. Restart handset or test with different handset
4530	Customer Blacklisted - contact number has been blacklisted on end-user request	Contact Arcot Support Team, who will follow up with the delivery vendor.
DB23	Message rejected by Operator	This type of message format is not supported by the operator, such as flash messages, other languages etc.
DB05	Barred by destination operator - rejected by destination operator because message sending to this contact number is blocked.	End user to contact operator customer service support team.
DB58	Invalid size syntax for message	Error in post submitted to delivery vendor's platform, check and correct syntax in post sent from application. Contact Arcot Support Team, who will follow up with the delivery vendor.
DB66	A2P SMS message services not provisioned for this contact number	End user will need to check with operator customer service team for provisioning.
DB73	Connection rejected by operator	Retry service again. Contact Arcot Support Team
DA10	Invalid contact number	Update recipient number. Possible digits missing, or extra digits added, from application side wrongly.
DB81	Contact number Blacklisted by operator	End user will need to check with operator customer service team for provisioning.