CMP Entitlement Error - Reset Entitlement Request

Products

• CASB Security Premium
• CASB Advanced Threat Protection
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced
• CASB Security Advanced
• CASB Security Advanced IAAS
• CASB Security Premium IAAS
• CASB Security Standard
• CASB Securlet IAAS
• CASB Securlet SAAS

Issue/Introduction

You are getting an error trying to activate a new entitlement in CMP:

This entitlement may have encountered an error during provisioning.

Request Time: [2023-09-25 18:27:27.596] Request Type: [UPDATE_ORDER_ENTITLEMENT] Latest Error Message: [Failed to verify db_name: <DBNAME>]

Cause

Due to an old expired CASB tenant with different primary domain that you no longer need or want.

Resolution

1. Contact Broadcom support to have the old expired tenant deleted.
2. Then the SECP (CMP) Team will re-align entitlements to the new desired primary domain.
3. You will then be able to login to CMP and activate multiple new CASB Subscriptions for SAAS, IAAS, Gateway, etc. and login to new CASB tenant.