CMP Entitlement Error - Reset Entitlement Request

Products

• CASB Security Premium
• CASB Advanced Threat Protection
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced
• CASB Security Advanced
• CASB Security Advanced IAAS
• CASB Security Premium IAAS
• CASB Security Standard
• CASB Securlet IAAS
• CASB Securlet SAAS

Issue/Introduction

Client Getting error trying to activate new entitlement in CMP:

This entitlement may have encountered an error during provisioning.

Request Time: [2023-09-25 18:27:27.596] Request Type: [UPDATE_ORDER_ENTITLEMENT] Latest Error Message: [Failed to verify db_name: <DBNAME>]

Resolution

Client had old expired CASB tenant with different primary domain that they no longer needed or wanted.

Old expired tenant was deleted by Broadcom. Then SECP (CMP) Team re-aligned entitlements to new desired primary domain

Client was then able to login to CMP and activate multiple new CASB Subscriptions for SAAS, IAAS, Gateway, etc. and login to new CASB tenant