Logging for the Change of a Default Role

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Is there a log generated in SDM when changing the default role in Service Desk Manager?

Environment

Release : 17.3

Resolution

At the default logging level, no. There is no log generated when the default role is changed.

If you were to change the logging level higher, you will see this log:

14:33:14.85 MYSERVER sqlagt:upinde           8240 MILESTONE    sqlclass.c            1063 The following statement took 1 milliseconds: Clause (UPDATE usp_role SET default_flag = ? , last_mod_dt = ? WHERE id = ?) Input (<default_flag:int>1|<last_mod_dt:time>10/12/2023 14:33:14|<id:int>10014)