Trial license expiration

Products

• CASB Advanced Threat Protection
• CASB Audit
• CASB Gateway
• CASB Gateway Advanced
• CASB Security Advanced
• CASB Security Advanced IAAS
• CASB Security Premium
• CASB Security Premium IAAS
• CASB Security Standard
• CASB Securlet IAAS
• CASB Securlet SAAS
• CASB Securlet SAAS With DLP-CDS

Issue/Introduction

Can expired trial licenses get renewed?

Resolution

Trial licenses need to be converted to production licenses before renewing the license. 

If the new license has been added, open a support ticket and request the trial license be converted to production licenses. Verify if the new licenses are under a different entitlement. The entitlement may need to be merged to see the licensing in CMP.