License expiration
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License expiration

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Article ID: 275164

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Updated On:

Products

CASB Advanced Threat Protection CASB Audit CASB Gateway CASB Gateway Advanced CASB Security Advanced CASB Security Advanced IAAS CASB Security Premium CASB Security Premium IAAS CASB Security Standard CASB Securlet IAAS CASB Securlet SAAS CASB Securlet SAAS With DLP-CDS

Issue/Introduction

Can expired trial licenses get renewed?

Resolution

Trial licenses need to be converted to production licenses before renewing the license. 

If the new license has been added. open a support ticket and request the trial license be converted to production licenses. Verify if the new licenses are under a different entitlement. The entitlement may  need to be merged to see the licensing in CMP.