How to configure a notification when a contact is enabled/disabled in Service Desk Manager

Products

• CA Service Management - Service Desk Manager
• CA Service Desk Manager

Issue/Introduction

We would like to receive an email notification when the status of a contact is changed. Is this possible?

Environment

Release : 17.x

Resolution

1. Go to Administration > Notifications > Activity Notifications > Contact Status Changed

2. Select Object Type = Contacts

3. Add a rule notification, and ensure that the rule has "Auto Notification" = Yes (This can  be modified from the "Message template")

4. In the rule notification add the contacts that need to be notified when the status of the contact changes.

5. Change the status of a contact to trigger the notification.