When Launching Symantec Installation Manager (SIM) you Receive a Prompt Stating "Product Listing Signature Verification Failed"
search cancel

When Launching Symantec Installation Manager (SIM) you Receive a Prompt Stating "Product Listing Signature Verification Failed"

book

Article ID: 275058

calendar_today

Updated On:

Products

Client Management Suite

Issue/Introduction

When Launching Symantec Installation Manager (SIM) you Receive a Prompt Stating "Product Listing Signature Verification Failed" as seen here:

The SIM log shows a message like this one:

Signing certificate is not issued to Symantec.
-----------------------------------------------------------------------------------------------------
Date: 9/13/2023 1:00:50 PM, Tick Count: 612595219 (7.02:09:55.2190000), Size: 351 B
Process: SymantecInstallationManager (6356), Thread ID: 6, Module: SymantecInstallationManager.exe
Priority: 1, Source: Symantec.Installation.Model.XMLSigningManager.VerifyXmlFileSignature

Environment

Release: 8.x

Cause

New certificate

Resolution

You can safely click on Accept when prompted.