java.net.UnknownHostException: telemetry.broadcom.com error when trying to use the ARD Hub

Products

• CA Agile Requirements Designer

Issue/Introduction

when trying to use the ARD Hub, the following error is shown: 
2023-10-17 08:55:18.714 ERROR [apigw,###,###] 9572 --- [http-nio-8080-exec-10] c.c.a.services.analytics.SegmentClient   : IO error while opening connection to Segment endpoint https://telemetry.broadcom.com/loaddata
java.net.UnknownHostException: telemetry.broadcom.com
                at java.base/sun.nio.ch.NioSocketImpl.connect(NioSocketImpl.java:567) ~[na:na]
                at java.base/java.net.SocksSocketImpl.connect(SocksSocketImpl.java:327) ~[na:na]
                at java.base/java.net.Socket.connect(Socket.java:633) ~[na:na]
                at java.base/sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:299) ~[na:na]
                at java.base/sun.net.NetworkClient.doConnect(NetworkClient.java:178) ~[na:na]
                at java.base/sun.net.www.http.HttpClient.openServer(HttpClient.java:498) ~[na:na]
                at java.base/sun.net.www.http.HttpClient.openServer(HttpClient.java:603) ~[na:na]

Environment

Release : 3.3

Resolution

Set the following if the server does not have access to telemetry.broadcom.com: 
plaEnabled=0

Note the plaEnabled is starting with a lowercase p

pla.properties can be found in: 
C:\Users\<your username>\.ard\conf