Condition on Status transition works in Classic UI but not in xFlow

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Environment:

SDM 17.3RU22.

Issue: 

When we have a condition attached to a Status Transition (both inc and req) that prohibit a certain status transition if the category is a one specific and this works fine in the Classic UI but in xFlow you can change status successfully and the condition does not work.

Environment

Release : 17.3

Resolution

Update the NX_STATUS_POLICY_VIOLATIONS to Reject (the default value is Warn) in the NX.env file located in the Service desk installed location.