Alert acknowledgements from SOI to SCOM and Spectrum not working

Products

• CA Service Operations Insight (SOI)

Issue/Introduction

When customer acknowledge an alert in SOI, that acknowledgement gets sent back to Spectrum and SCOM. This seems to have worked fine in the past, but it has recently been noticed that the acknowledgements will stop being sent over. 

 

Environment

Release : 4.2

Resolution

CU5 mention fixing the problems described in the issue

 

Acknowledging Alert in SOI does not acknowledge in Spectrum.

Added configuration from manager where we can enable during southbound. Default - False.

Spectrum Sync not working.

Added changes from SOI to work southbound for clear alerts.

 

Please review CU5 at this link

https://support.broadcom.com/web/ecx/support-content-notification/-/external/content/release-announcements/CA-Service-Operations-Insight-Solutions--Patches/6500