Unable to add image in Management Center
Article ID: 274863
Updated On:
Products
Issue/Introduction
ManagementCenter# installed-systems view
1. Version : 3.3.3.1, Release ID : 281216, Locked : true, Booted : true
Boot Status : Last boot succeeded, BuildType : Release, CreationTime : 2023-01-20T20:21:36+0100
BootTime : 2023-10-10T14:38:21.442+0200, DisplayName : Symantec Management Center 3.3.3.1
Default system to run on next hardware restart: 1
Current running system: 1
System to replace next: None
ManagementCenter# installed-systems load ?
Description: Image uri
Possible completions:
<URL> SCP or HTTP/HTTPS URL. Examples:
scp://<host>:<port>/<path>
http://<host>:<port>/<path>
password Password (optional)
username Username (optional)
ManagementCenter# installed-systems load http://x.x.x.x:8080/fs/download/ad23915794564ef6a42d92ec0826ce70
% failed
% ErrorCode : -14109
% ErrorMessage : Unable to add image. Images are either locked or default. Unable to delete the oldest image
ManagementCenter#
There is only one image loaded on the appliance
Error message happens soon after the download and the installation check.
Environment
Management Center Virtual Appliance 3.x and above
Cause
The Error Message is caused by not having enough space in the boot disk (disk 1), which is not following the current sizing.
Disk space for MC-VA can be verified from the VM host or by running CLI command " diagnostics heartbeat view | begin hostname"
E.g.
ManagementCenter#diagnostics heartbeat view | begin hostname
"hostname": "ManagementCenter",
"total_memory": "8042496",
"disks": [
{
"name": "sda",
"capacity": "2147483648"
},
{
"name": "sdb",
"capacity": "107374182400"
}
],
"cpu": [
{
"cache": "30976 KB",
"cores": "2",
"hypervisor": "",
"model": "Intel(R) Xeon(R) Gold 6152 CPU @ 2.10GHz",
"vender": "GenuineIntel",
"speed": "2095.077"
}
],
"network_interfaces": [
3",
"name": "nic0_0",
"mtu": "1500"
},
{
"name": "nic1_0",
"mtu": "1500"
},
{
"name": "docker0",
"mtu": "1500"
}
],
Note: the sda boot disk capacity is currently ~2.14 GB while each 3.x .bcsi disk image sizes are currently slightly greater than 1 GB.
Although MC attempt to clear out old images to make enough space for the new image to fit, the current image cannot be deleted leading to the Error Message that says "Unable to add image. Images are either locked or default. Unable to delete the oldest image ."
Resolution
Management Center Virtual Machine default sizing for boot disk is 4 GB. Increasing the boot disk without a re deploy is not recommended as this could result unrecoverable corruption.
The only way to change the sda boot disk (disk 1) capacity is by deploying a fresh version.
Additional Information
Sample are the high level steps to take when deploying:
1. Backup current MC 3.3.3.1. Offload / export your backup
2. Deploy MC 3.3.3.1, with disk 1 = 4GB, Disk 2 = 100GB or higher
3. Import and Restore of the MC backup taken from the currently running MC 3.3.3.1,
4. Upgrade to MC 3.3.4.1 or your target MC version .
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