Flexeraaw7$aaa: Windows DLL failed to load

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog
• CA IT Asset Manager
• CA IT Asset Manager Asset Portfolio Management
• CA IT Asset Manager Asset Portfolio Management

Issue/Introduction

When trying to install a previously provided hotfix in a new environment, the following error is Generated

 

Flexeraaw7$aaa: Windows DLL failed to load

Environment

Release : 17.3

Cause

This is a problem with patches generated using Install Anywhere 2018 SP1 on Windows 2019.

https://community.flexera.com/t5/InstallAnywhere-Knowledge-Base/InstallAnywhere-Hotfix-for-InstallAnywhere-2018-SP1/ta-p/98469

Resolution

This issue has been identified internally and we have a hotfix from Install Anywhere to resolve this issue. We can regenerate the point fix using the new hotfix and bundled as CAZ.

If required for the customer in future, we can send this updated CAZ to resolve the issue they are facing. As the hotfix of IA is already in place, any new patches created in our build system will not encounter this issue.

Workaround: 

Execute the following commands from the command prompt which will add a temporary option only applicable to this DOS session: 

D:\install\CASM-FIX-to_Tomcat_9.0.64>SET JAVA_TOOL_OPTIONS="-Dos.name=Windows 7"

D:\install\CASM-FIX-to_Tomcat_9.0.64>r17.0_6D9658.exe

Note:  DO NOT add this variable to the nx.env file as it will affect other applications.