Flexeraaw7$aaa: Windows DLL failed to load
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Flexeraaw7$aaa: Windows DLL failed to load

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Article ID: 274860

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Catalog CA IT Asset Manager CA IT Asset Manager Asset Portfolio Management CA IT Asset Manager Asset Portfolio Management

Issue/Introduction

When trying to install a previously provided hotfix in a new environment, the following error is Generated

Flexeraaw7$aaa: Windows DLL failed to load

Environment

Release : 17.3

Cause

This is a problem with patches generated using Install Anywhere 2018 SP1 on Windows 2019.

https://community.flexera.com/t5/InstallAnywhere-Knowledge-Base/InstallAnywhere-Hotfix-for-InstallAnywhere-2018-SP1/ta-p/98469

Resolution

This issue has been identified internally and we have a hotfix from Install Anywhere to resolve this issue.

We can regenerate the point fix using the new hotfix and bundled as CAZ.

If required for the customer in future, we can send this updated CAZ to resolve the issue they are facing.

As the hotfix of IA is already in place, any new patches created in our build system will not encounter this issue.

Additionally, the following can be executed as a workaround:

D:\install\CASM-FIX-to_Tomcat_9.0.64>SET JAVA_TOOL_OPTIONS="-Dos.name=Windows 7"

D:\install\CASM-FIX-to_Tomcat_9.0.64>r17.0_6D9658.exe

These commands add a temporary option only applicable to this DOS session

DO NOT add this variable to the nx.env file as it will affect other applications