Getting "Application protocol error" while accessing CAS web UI.

Products

• Content Analysis Software

Issue/Introduction

The CAS web UI is not available.

Restarting the management service via CLI causes an error, see below:

CAS release 3.x.x.x (2xxxxx)
Serial number: ***************
NIC 0 MAC: 00**********

CAS# restart web-management
Error: application protocol error

Environment

Release : 3.x

Resolution

A restart of the appliance would resolve the issue.